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Creating FAQ for knowledge base

Oxana Ermolaeva September 20, 2022

Hi, can you help me and explain how it is better to create a FAQs in confluence space for my customers?

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Charlie Misonne
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 20, 2022

Hi Oxana,

There are multiple ways to do this but here is how I would do it:

For each question create a separate page. You can create a page template in order to have a consistent layout accross all pages.
The title of the page will be the actual question.
Make sure you use a cartain label on each of those pages. Example: question

An idea: use the excerpt macro to summarize the answer on each question page or put everything there if the answers are short.

On the main/ parent page uise a content by label  macro to display every page with the question label. Optionally you can choose to display te excerpts in that list.
On top of that macro display a search macro that will only show results of pages with the question label.

Feel free to play around with other macros to achieve something similar such as: child pages, page property report, ...

I hope this gives you some ideas!

Oxana Ermolaeva September 22, 2022

Hi @Charlie Misonne , thanks fro your suggestions, I will see what will work the best for me.

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