Create page wizard blank / rest error

[Yan Kravchenko]

When I try to create a page from a list of available templates instead of the default blank by clicking on the "..." button, the window that appears is always blank and has a spin wheel that never stops.

When I look at the logs, I catch the following error / message:

2018-09-04 16:16:02,832 WARN [http-nio-8090-exec-9] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1687516122)
-- referer: https://doc.truonix.io/display/TRQ/MVP+Phase+II+-+Assessment+Setup | url: /rest/create-dialog/1.0/blueprints/web-items | traceId: 5a0aa0d21abd8427 | userName: yanfosec

I cleared out cached plugins and rebooted the server (https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html)

When I manually run the REST query, I get the following error:

{"errorCode":400,"errorType":"PARAMETER:MISSING","errorData":"spaceKey","errorMessage":"Missing 'spaceKey' parameter"}

Please, let me know what else I can try to fix this issue.

Yan

[Diego]

Hi Yan!
Looking at the excerpt, it seems you may have problems with one of your Blueprints.
You can try a few things, one of them is trying safe mode:

1 Click Cog Icon>Add-ons
2 Scroll to the bottom of the page
3 Click Enter safe mode
4 Try creating content
5 Check if the issue is still present

You can also try to restore the blueprints to default
- How to restore Confluence global template and blueprint to Default

Further, you can try this:

1 Shutdown Confluence
    * Make sure that the process is not running
    * You can check that with ps -aux | grep confluence in linux and via the Process manager in Windows
2 Go to <confluence-home>
3 Remove the following folders:
    * <confluence-home>/bundled-plugins
    * <confluence-home>/plugins-cache
    * <confluence-home>/plugins-osgi-cache
    * <confluence-home>/plugins-temp
    * <confluence-home>/bundled-plugins_language
    * <confluence-home>/index
    * <confluence-home>/journal
4 Start Confluence
5 Click *Cog Icon>General Configuration*
6 Search for *Content Indexing* in the left menu bar
7 Click the *Rebuild* button
8 Check if the issue is present

Let us know if this helps your case!

[Yan Kravchenko]

OK, I narrowed the problem to draw.io plugin.  Disabling associated blueprints didn't solve the issue and I can't disable the plugin as a long-term solution.

I sent the issue to draw.io support but was wondering if there is anything else I can do to bypass this issue without disabling the plugin.

Thank you,

Yan

[Diego]

Hello Yan!

Good to hear that you were able to pinpoint the culprit! Well, if you did not try to perform the procedure I described earlier, you could. This procedure should clear your plugin caches and also re-index from scratch.

If this does not solve, you can also try to update the plugin (if updates are available).

Looking forward to your findings with Draw.io team!