Create backup for cloud is not creating backup

Nandini Sarker
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June 25, 2024

We use backup manager to create backup for cloud manually every week once. Usually we create backup for cloud from the option and it creates a backup file of the confluence. Since 2 days it is showing processing, screen shot attached. Ideally it should not take more than 1hr to create the backup. Backup size usually is between 7 to 8 GB. We are not sure why it is taking too long time to create the backup.

 

error confluence.jpg

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Shawn Doyle - ReleaseTEAM
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July 11, 2024

This is a few weeks old, is it still happening?

Vish Reddy {Revyz}
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July 11, 2024

Hi @Nandini Sarker 

You may want to open a support ticket with Atlassian on this, seems like a bug to me.

 

BTW - Out of curiosity:

- Did you manually trigger the backup from the UI or did you use a script to do the same

- Where do you store the backup file once it is created on the cloud i.e. do you download to a local machine and store it away or do you just overwrite the file in the cloud

- Lastly, have you tried doing a restore of the backup file any time?

 

Thank you

Vish

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