We use backup manager to create backup for cloud manually every week once. Usually we create backup for cloud from the option and it creates a backup file of the confluence. Since 2 days it is showing processing, screen shot attached. Ideally it should not take more than 1hr to create the backup. Backup size usually is between 7 to 8 GB. We are not sure why it is taking too long time to create the backup.
This is a few weeks old, is it still happening?
You may want to open a support ticket with Atlassian on this, seems like a bug to me.
BTW - Out of curiosity:
- Did you manually trigger the backup from the UI or did you use a script to do the same
- Where do you store the backup file once it is created on the cloud i.e. do you download to a local machine and store it away or do you just overwrite the file in the cloud
- Lastly, have you tried doing a restore of the backup file any time?
Thank you
Vish
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