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Convert Free account into paid

I'm using free account at the moment for the number of years.

Confluence is still better for me that other products like Notion.

I would like to covert it to paid account. However, I am not sure how to do it, because when I press upgrate - it asks me to create the bnard new site/space etc, which I dont want to do.

I noticed there is no Help support with free accounts too, so the only way to proceed is to ask a question?

Who can help ?

2 answers

1 accepted

2 votes
Answer accepted
Sanjen Bariki
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 14, 2023

Hi @Ola Ptashuk ,


Welcome to Atlassian community!

Please find the below link to proceed the free account to PAID account.

If yiu are getting any issues, Could you please share the screenshot ..?



1 vote
Sunny Sun
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 16, 2023

Hello @Ola Ptashuk

If you are an admin currently, you can upgrade through the billing consol in admins setting. Let me know if you are able to find it! If not, I'm happy to provide some screenshot for guidance! 

Thanks. I finally managed to find it. 


I realized I have 2 products under here

Screenshot 2023-11-20 093051.png

But when I go to admin console, it is only one product that shows, and it is not the one that I want to convert into paid subscription. 


Maybe I raise another question about this

Like Sunny Sun likes this

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