Connect Confluence to Jira

[Riso Black]

Hi,

we've been having a problem connecting Confluence to Jira. Jira with Confluence works without problems.
There is always the message : java.net.SocketTimeoutException: Read timed out

I can't figure out why. Jira and Confluence are separate Debian servers located in the same subnet. Both use a reverse proxy and share a public address.

Both can ping each other. wget, traceroute, nslookup show no differences.

Does anyone have another idea?

[Riso Black]

Hi Fadoua Boualem,

this the log output

2018-11-08 15:56:06,172 WARN [AtlassianEvent::CustomizableThreadFactory-1] [applinks.internal.capabilities.DefaultRemoteCapabilitiesService] getApplinkSafe Exception trying to get Applink for manifest with ID 68d3f320-5239-37e5-8e53-f88$
-- url: /rest/applinks/3.0/applicationlinkForm/manifest.json | traceId: bf9210659880145f | userName: sysadmin | referer: https://xxxxxxxxxxx/plugins/servlet/applinks/listApplicationLinks

This is the Browser output when i try to follow the link

{"link":{"id":"68d3f320-5239-37e5-8e53-f883cfea7d1d","name":"Jira","displayUrl":"https://xxxxxxxxxxx","rpcUrl":"https://xxxxxxxxxx","type":"jira"},"working":false,"localAuthentication":{"incoming":{"enabled":true,"twoLoEnabled":true,"twoLoImpersonationEnabled":true},"outgoing":{"enabled":true,"twoLoEnabled":true,"twoLoImpersonationEnabled":true}},"remoteAuthentication":{"incoming":{"enabled":true,"twoLoEnabled":true,"twoLoImpersonationEnabled":true},"outgoing":{"enabled":true,"twoLoEnabled":true,"twoLoImpersonationEnabled":true}},"error":{"category":"UNKNOWN","details":"java.net.SocketTimeoutException: Read timed out","type":"UNKNOWN"}}

[Fadoua]

@Riso Black

I will need to see more what's on the logs. I understand that you have sensitive information there. Please click here and open a ticket with Atlassian and don't forget to include the support.zip file from your instance.

Best,

[Riso Black]

I have opened a ticket an uploaded the support logs

CSP-239660

Thank you Fadoua

[Fabienne Gerhard]

We had a problem with a SSO Plugin we used in Confluence - maybe a directory to look at.... Plugins, security settings....

[Fadoua]

God morning @Riso Black

What error do you see on the logs?

Best,