Confluene 3.5.1 is stuck in Setup.

I installed Confluence and started the setup procedure. When I pasted the evaluation license it hung. I then uninstalled and installed again. This time when I start the setup procedure it gets stuck at the License step and displays "Set up step error".

I'm guessing I need to delete something manually from disk or the registry. Oh, this is on Windows 7.

2 answers

1 accepted

Thanks for your help. I was able to solve this by uninstalling again but this time manually deleting the Application Data directory and it's contents.

Hi William,

Did you check your log files? They might give you the answer you are looking for.

Also, why are you installing such an old version of Confluence?

Best regards,


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

278 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you