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Confluence workspace missing


Hello, We were using free confluence workspace for my team and the workspace doesn't appear to be accessible.

Getting the below screen when trying to access the workspace. I would really appreciate any suggestions or ideas to access the workspace.

Thank you!


Screenshot 2022-07-17 at 5.49.55 PM.png

2 answers

1 accepted

1 vote
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 18, 2022

Hi @Ravi Kumar Dega 

We're sorry to hear you no longer can access the site you wanted to.

Looking at our internal logs, we can see the site account was cancelled.
It was already suspended and inaccessible since end of May.

We can't really give you more information on that, on how or why it was, since you are not listed as the site-admin or billing contact for this site.

With that in mind, we highly recommend you getting in touch with the site-admin or billing contact for this site to know why it was cancelled, since the emails were sent to their email box with the deactivation details.

In case they don't have this information as well, feel free to loop them here, so we can open a ticket if necessary, to share the details with them.

Kindest Regards,

Hi @Jessicathe email id used to open the account is no longer with us, so his email has been deactivated. If you can check the domain name it should be for the previous admi

Can you please help us to reiniate the same account with different admin, we have some valuable documentation stored which needs to be retrieved.



Ravi kumar

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 21, 2022

Hey @Ravi Kumar Dega 

Unfortunately, we cannot give you this information or proceed with any process in the site that is not approved by the site-admin or other authorized contact (billing/technical contact).

We have created the following ticket in order to help you get ownership of the site in the following ticket: CA-1898409

As a heads up, we are unable to recover your data per our data storage policy

If there is any other questions or concerns that we can help with, please let us know.

Kindest Regards,

Ink_Redemption_ Jack
I'm New Here
I'm New Here
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Oct 25, 2023

I have the same trouble to access this workspace "" Need support reactivating it.

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 17, 2022

Was it accessible previously? I have flagged for Atlassian investigation.

Yes, it was accessible earlier.

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