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Confluence shows blank page in Chrome

Mari G

As of yesterday, when I navigate to Confluence using Chrome (Version 66.0.3359.139), I get a blank page

i.e. navigating to: xxx.atlassian.net/wiki (and any of the spaces in Confluence)

I can view JIRA as well as xxx.atlassian.net/secure/Dashboard.jspa

I can also view xxx.atlassian.net/wiki successfully if I use Firefox (version 59.0.3 (64-bit))

Accepted answers

Oman Costa_xik7d7

Hi Mari,

I'm using the same Chrome version as you, and I'm able to open my instance xxx.atlassian.net/wiki

Maybe it is a cache problem? Did you try to clean your cache or access it in incognito mode?

All comments

Oman Costa_xik7d7

Mari G

Clearing the cache did the trick. Thanks Oman!

Oman Costa_xik7d7

I'm glad that I could help. Have a nice day

Moin

Mari G,

Do you know the root cause of this behavior from confluence page ? Few of my users reported the same. I know clearing the cache helps. But we are getting this error frequently.

Moied Khan

Yes clearing the cache helps but its not a permanent fix. could you Atlasian folks help understand or find a solution that can work.

Sim Brar

Clearing the cache temporarily fixes the issue for us as well, however, the issue persists quite often. This especially occurs when we have users editing Draw.io diagrams in Confluence Cloud. It is not a feasible strategy to instruct users to continuously reload Chrome, launch an incognito window, or clear their cache as these are all very temporary workarounds.

Sanjay Pant

Any update from Atlassian on this?

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