Confluence query on no of users & how it works

joe vee tew May 26, 2023

Iif I have a Jira confluence with over 10 users & under a free plan but have subscription for JSM as a paid plan. Even though there's more than 10 users in Confluence, it's still under a free plan.

Could someone explain to me how this works? Just want to understand further. 

1 answer

0 votes
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 27, 2023

Hello @joe vee tew ! Welcome to the Atlassian Community!

Your JSM customers and agents are entitled to use Confluence for viewing Knowledgebase articles.  If they view the KB articles from JSM (via portal for customers, or from the Jira interface for Agents) they don't consume Confluence licenses, it's part of the entitlement of JSM.

Hope this helps.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events