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Confluence page is not sending email update alerts.

Hi, my name is Jean Luc.

Please, i am a watcher on a space and the space has many pages,

but for one page i am not able to see email notifications when there is an updates.

And that particular page has a table with more than 350 content and attachment.

 

I want to ask if the reason is because the page has more content or data ?

Actually for all other Confluence page in that space, i am able to get email update alerts

 

Many thanks,

J.Luc

1 answer

0 votes
Andy Gladstone Community Leader Dec 19, 2022

@Iraguha Jean Luc Welcome to the Atlassian Community.

I don't know of any size restrictions on page watching notifications that should prevent you from receiving a notice when this page is updated.

It is possible that one of two things are happening:

  1. The editor is publishing the page using the Publish without notifying Watchers option, which would exclude this from your update emails and daily digest.
  2. The table you refer to is being updated by a macro. Any content that updates as a result of a macro (for example, a Page Properties report) will not trigger an update email.

I hope this helps.

Hi @Andy Gladstone 

 

Thank you for reaching out.

Actually the issue persist.

for option 1: the editor is publishing page without ticking Publish without notifying Watchers option.

for option 2: the table we update doesn't use macros, because before we were able to get notifications, only like a month ago is when this issue has occurred.

 

Many thanks.

J.Luc

Andy Gladstone Community Leader Dec 20, 2022

Sorry for the delayed reply. Have you tried to unwatch the page and then rewatch it? Also, have you checked your email spam and quarantine in case this started to trigger to those locations?

Yes i did unwatch the page and watch is again but still, i can not get notification.

But i think it's because i have so many data on that particular page. actually all other pages which are in the same space, i am able to get notifications and i have checked well, all settings are the same.

Andy Gladstone Community Leader Dec 21, 2022

That may be. Does the page show up in your Confluence changes in the last 24 hours daily email or the Daily Digest? In those two communications it only lists the page names, not the page content. If this page appears in those reports you are probably right that the size of the page has caused it to fail to be emailed when changes are published.

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