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Confluence + customer engamente solution is possible?

Hello, community!



I would like to put some customer engagement solution like Chameleon or Intercomm.

Is this possible in Confluence? I couldn't find anything about it =/

2 answers

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 25, 2023

Hi @Aguilaia Lopes and welcome to the community,

Are you referring to this https://www.chameleon.io/blog/customer-engagement?

What exactly is that you are trying to achieve with confluence?

I would like to create surveys to measure customer satisfaction with the documentation.

Even though Confluence has add-ons, I prefer more robust platforms. However, I have not found how I could integrate or embed.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 25, 2023

@Aguilaia Lopes it seems that you've got your answer without me having to reply :)

Confluence is a quite robust platform, but it wasn't design as a survey platform, but rather as a collaboration platform.

  • So, you can have your documentation, no problem about that.
  • You can have emojis which can be used as a "measure" of satisfaction
  • And you have apps which extends the out of the box confluence functionalities (e.g. this app. But there are many, and I would suggest that you search for your own)
  • You can have emojis which can be used as a "measure" of satisfaction

How can I do? This can be useful. 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 26, 2023
Like Aguilaia Lopes likes this

I would like to create surveys to measure customer satisfaction with the documentation.

Even though Confluence has add-ons, I prefer more robust platforms. However, I have not found how I could integrate or embed it. 

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