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Confluence + customer engamente solution is possible?

Aguilaia Lopes April 24, 2023

Hello, community!



I would like to put some customer engagement solution like Chameleon or Intercomm.

Is this possible in Confluence? I couldn't find anything about it =/

2 answers

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Alex Koxaras -Relational-
Community Champion
April 25, 2023

Hi @Aguilaia Lopes and welcome to the community,

Are you referring to this https://www.chameleon.io/blog/customer-engagement?

What exactly is that you are trying to achieve with confluence?

Aguilaia Lopes April 25, 2023

I would like to create surveys to measure customer satisfaction with the documentation.

Even though Confluence has add-ons, I prefer more robust platforms. However, I have not found how I could integrate or embed.

Alex Koxaras -Relational-
Community Champion
April 25, 2023

@Aguilaia Lopes it seems that you've got your answer without me having to reply :)

Confluence is a quite robust platform, but it wasn't design as a survey platform, but rather as a collaboration platform.

  • So, you can have your documentation, no problem about that.
  • You can have emojis which can be used as a "measure" of satisfaction
  • And you have apps which extends the out of the box confluence functionalities (e.g. this app. But there are many, and I would suggest that you search for your own)
Aguilaia Lopes April 26, 2023
  • You can have emojis which can be used as a "measure" of satisfaction

How can I do? This can be useful. 

Like Aguilaia Lopes likes this
Aguilaia Lopes April 26, 2023

Thank you!

0 votes
Aguilaia Lopes April 25, 2023

I would like to create surveys to measure customer satisfaction with the documentation.

Even though Confluence has add-ons, I prefer more robust platforms. However, I have not found how I could integrate or embed it. 

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