Confluence and Jira cloud - authentication errors

[Alastair Pooley]

Hi all,

I'm running confluence and Jira in then cloud but my confluence jira macro isn't working for my users, they get the error below:

Problem authenticating. Please check your username and password and try again.

View these issues in JIRA

I've checked the apps seem linked, the jira project is open, the remote API is enabled. Any ideas?

Thanks

[Shannon Spaniol]

Alastair,

Thank you for reaching out! Happy to help!

1. Can you tell me, are Jira and Confluence on the same Cloud instance?
2. Is this when you're using the Jira Issues Macro, or are you using another macro?
3. It will help as well if you can send a screenshot of the error itself.

Thank you and I look forward to hearing from you soon.

Regards,

Shannon

[Alastair Pooley]

Hi Shannon, 

1) Yes they are on the same cloud instance

2) We are using the JIRA issues macro

3) I had attached this already but for completeness here it is again.

Thanks

[Alastair Pooley]

Apps listed here:

[Shannon Spaniol]

Alastair,

Thank you for providing the screenshot! I hadn't seen if you sent it before, other than the error message itself, but the screenshots help us understand how the error appears in the UI.

Upon investigation, I noticed that you have created a support ticket for this same issue that is currently being investigated. My recommendation would be to focus on the support ticket since they can access your instance and determine the issue that way.

Please feel free to come back here when a resolution is reached and let us know how it went, as this can help other users in the future!

Regards,

Shannon

[Matteo Zardini]

I have the same issue. How did you resolve this?

Cheers

Matteo