I'm running confluence and Jira in then cloud but my confluence jira macro isn't working for my users, they get the error below:
Problem authenticating. Please check your username and password and try again.
I've checked the apps seem linked, the jira project is open, the remote API is enabled. Any ideas?
Thank you for reaching out! Happy to help!
Thank you and I look forward to hearing from you soon.
Thank you for providing the screenshot! I hadn't seen if you sent it before, other than the error message itself, but the screenshots help us understand how the error appears in the UI.
Upon investigation, I noticed that you have created a support ticket for this same issue that is currently being investigated. My recommendation would be to focus on the support ticket since they can access your instance and determine the issue that way.
Please feel free to come back here when a resolution is reached and let us know how it went, as this can help other users in the future!
Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond. A long time favorite, Team Cale...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events