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Confluence Graph Elements - Filter isn't valid or restricted

Adam Singer
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February 27, 2024

I'm working on a confluence page where I'm reporting out for my project amongst several other company projects. I made a specific dashboard filter to pull the issues into a Pie Chart and a Jira Issues graph. However, when other users are viewing these charts, they get the error message:

There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions. 

  • The filter used isn't valid or it's restricted. 

I went back into my filter to granted my organization access to the filter, so I'm confused as to why the charts still display this error message? Could it possibly have to do with the Project that these issues are pulling from? If the project is private, would that cause the viewing issues?

Error message below

Screenshot 2024-02-27 at 1.20.31 PM.png

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Shawn Doyle - ReleaseTEAM
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February 27, 2024

Yes, the users would need access to the filter, and the projects it is reading from for this to work. 

As well as access to issues in those projects, to be able to see the same set of issues as others, meaning that while the gadget will work with the filter and project access, the results can be different per user depending if you have issues restricted in some way.

Adam Singer
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2024

Fantastic. Thank you for this clarification Shawn!

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