Confluence Draw io

Lena Sargsyan
Contributor
June 17, 2024

Hi,

 

We integrated Draw io to our Confluenc last year. We were using it flawlessly. Today one of our space admins who is also an org admin for our Atlassian instance, could not generate a Draw io diagram. When calling the app (/name of the app), a blank white page appears, which is not functioning.

Please advise what should have been done.

 

Thanks,

Lena

2 answers

1 vote
Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 17, 2024

Hi @Lena Sargsyan 

Are you still experiencing the problem you reported? 

  • Did you try a different browser?
  • Any recent changes with the person's account experiencing this problem?

Best,

Fadoua

Lena Sargsyan
Contributor
June 18, 2024

Hi @Fadoua ,

 

Thanks for your response.

The user didn't change the browser. His main and default browser is Google Chrome.

The person experiencing this problem was on a business trip to Dubai and China))

There are no other changes that I am aware of.

 

The issue is still there :/ 

 

0 votes
Bastian -drawio Diagrams-
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 18, 2024

Hi Lena. Please contact our tech support via support@draw.io. We have experiences hiccups in the past that were caused by Confluence itself, but we will make sure to figure out what caused the problem.

Sincerely,
Bastian

Lena Sargsyan
Contributor
June 18, 2024

Thanks @Bastian -drawio Diagrams- 

I did. The issue is not resolved yet.

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