Confluence App Suspended

hyeji_kyoung March 18, 2024

I have a same problem as this LINK : https://community.atlassian.com/t5/Confluence-questions/Confluence-resubscribe/qaq-p/1522601

All apps have started to deactivate, so I tried to delete all apps and reinstall them, but it's failed.

In the subscription, only 'Suspended' is exposed and there are no icons we can change.

Please let me know how to solved it.

스크린샷 2024-03-19 151031.png

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Barbara Szczesniak
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March 19, 2024

@hyeji_kyoung Were you on the trial versions of these 3rd-party apps and reached the end of your trial period?

Have you tried contacting support for the various suppliers of the apps? You can generally find contact information on the Support tab for the app in the Atlassian Marketplace.

hyeji_kyoung March 19, 2024

I solved it by inquiring about Purchasing and Licensing, not a bug menu. Thank you!

1 vote
Rebekka Heilmann _viadee_
Community Leader
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March 19, 2024

Hi @hyeji_kyoung and welcome to the Community,

if you cannot resubscribe from admin.atlassian.com > Billing , then your screenshot already is giving you the answer: contact customer support and ask them to reactivate your licenses.

hyeji_kyoung March 19, 2024

Thank you for your reply, but cloud-free version users can't access contact point, that's why I asked the community. :(
Let's try contacting with another drop-down menu. like payments, billing..... 

Dhanush
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2024

Hi @hyeji_kyoung , I created a support ticket for our Billing team to assist you. You will soon hear back from our team with the ticket number!

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