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Confluence 6.8.2. Thumbnails showing incorrectly.

SBGGroup
SBGGroup July 2, 2018

When attachning images the thumbnails shows gibberish.

 

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 4, 2018

Barry,

Can you show us an example of what is happening? What type of images are you attaching?

Shannon

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SBGGroup
SBGGroup July 4, 2018

Confluence Error.jpgHi Shannon, thank for the response.

The documents looks like word documents. The last one was uploaded after the upgrade to 6.8.2.

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 4, 2018

Barry,

  • Can you confirm the version of Microsoft Word that these came from?
  • The issue only occurs with .doc files?
  • Does this occur with ALL Word documents?
  • Are there any special characters or images in the Word document that could cause this?
  • If you click on the thumbnail to preview, does the preview load properly?

Thank you!

Shannon

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