Collabrotive editing gives errors.

[Hein Hofman]

Hi,

When trying to edit a page the error that it takes to long appears. I've checkt the following solution:

https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html?_ga=2.174383457.216037376.1496757070-1991059631.1493377944 . 

1. Base URL matches

2. Restart Synchrony keeps saying that there is an error

3. Enable safe mode does not solve the problem

4. and 5 are skipped, nothing changed to my configuration. 

6. Solved it for now, swithced to limited mode. 

7. Turned off Grammarly

Tested in Chrome, Safar, Firefox. 

Can you please help me find a solution? 

[Shannon S]

Hein,

Can you let me know the following:

1. your Confluence version
2. your database version
3. If you are behind a firewall. I assume you are not behind a proxy since you said 4 & 5 don't apply to you.
4. Confirm you have no redirects set up.
5. Does the issue occur for multiple users, on multiple browsers?
6. Does the issue occur with only a specific page?
7. Check your Confluence Server logs when triggering the error and let me know what lines you see that start with ERROR, including the section "caused by" at the end.

Thank you for your help!

Shannon

[Hein Hofman]

In the end, the whole system crashed... decided to reinstall and migrate the content.

[Shannon S]

Hein,

I'm so sorry to hear that your system ended up crashing as a result of this!

I'm happy you were able to get online after reinstalling and migrating the content.

If you run into any other issues, please do let us know, we'd be happy to help out.

Regards,

Shannon