An user installed a Confluence cloud macro app from marketplace which is developed by our team, The user can able to publish the macro but the problem is that user getting Unknown macro:xxx on published page.
When investigated the AddonSettings database table we found that User's ClientKey is of different format then the usual guid structure which reads like 'Confluence:1234567890'
We wonder why that particular user was assigned ClientKey of different format? Was this a reason that the user getting Unknown macro:xxx issue? If so, how to fix this problem?
Screenshot 1: Unknown macro error on Published page.
Screenshot 1: That user's clientKey value from Addonsettings table.
Thank you for raising this with us. I am not familiar with this particular issue but I would recommend raising your question with the Atlassian Developer Community instead. There, users who have also developed add-ons within their team and are having the same issue can help you with this.
Let me know if you have any trouble.
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