Clientkey value is of different fromat rather then usual guid format for particular Confluence user

[Rizan]

An user installed a Confluence cloud macro app from marketplace which is developed by our team, The user can able to publish the macro but the problem is that user getting Unknown macro:xxx on published page.

When investigated the AddonSettings  database table we found that User's ClientKey is of different format then the usual guid structure which reads like 'Confluence:1234567890'

We wonder why that particular user was assigned ClientKey of different format? Was this a reason that the user getting Unknown macro:xxx issue? If so, how to fix this problem?

Screenshot 1: Unknown macro error on Published page.

Screenshot 1: That user's clientKey  value from Addonsettings table.

[Shannon S]

Hello Rizan,

Thank you for raising this with us. I am not familiar with this particular issue but I would recommend raising your question with the Atlassian Developer Community instead. There, users who have also developed add-ons within their team and are having the same issue can help you with this.

Let me know if you have any trouble.

Regards,

Shannon