Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Clientkey value is of different fromat rather then usual guid format for particular Confluence user

An user installed a Confluence cloud macro app from marketplace which is developed by our team, The user can able to publish the macro but the problem is that user getting Unknown macro:xxx on published page.

When investigated the AddonSettings  database table we found that User's ClientKey is of different format then the usual guid structure which reads like 'Confluence:1234567890'

We wonder why that particular user was assigned ClientKey of different format? Was this a reason that the user getting Unknown macro:xxx issue? If so, how to fix this problem?


Screenshot 1: Unknown macro error on Published page.

Screenshot 1: That user's clientKey  value from Addonsettings table.


1 answer

0 votes

Hello Rizan,

Thank you for raising this with us. I am not familiar with this particular issue but I would recommend raising your question with the Atlassian Developer Community instead. There, users who have also developed add-ons within their team and are having the same issue can help you with this.

Let me know if you have any trouble.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

480 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you