Changing a users contact email

[Cameron Dostal]

Hi,

We have updated a users account email to a completely different email address but are unable to update the contact email address.

Is this a possibility or do we need to delete the account and start again (this is not ideal)

[Kevin Johnson]

Hi @Cameron Dostal

Here is the documentation regarding the user mail update. https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html 

Hope this helps,

Regards,

Kevin.

[Cameron Dostal]

Thanks for the answer @Kevin Johnson 

I cannot find in that page an area which covers my issue, as you can see the user has 2 different email addresses that need changing. The below zacj needs to be removed.

Can you assist?

[Kevin Johnson]

I will assist you for sure @Cameron Dostal , How did you exactly change your email address can elaborate on that?