Changing a users contact email

Question

Hi,

We have updated a users account email to a completely different email address but are unable to update the contact email address.

Is this a possibility or do we need to delete the account and start again (this is not ideal)

Kevin Johnson_3sxc8m · Answer

I will assist you for sure @Cameron Dostal , How did you exactly change your email address can elaborate on that?

Cameron Dostal · Answer

Thanks for the answer @Kevin Johnson

I cannot find in that page an area which covers my issue, as you can see the user has 2 different email addresses that need changing. The below zacj needs to be removed.

Can you assist?

Kevin Johnson_3sxc8m · Answer

Hi @Cameron Dostal

Here is the documentation regarding the user mail update. https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Hope this helps,

Regards,

Kevin.