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Change indexing language

Hi !

We need a Portuguese - Brasil as indexing language. Actually, we are unable to change from English during the message above:

 

Temporarily, currently only sysadmin can change indexing language and reindex all documents. Contact Atlassian Support if you need help.

 

Tnks

Ueslei

2 answers

1 accepted

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Answer accepted

Hello @Ueslei Rech Valentini

Thank you for reaching out.

As the documentation provided by @Brant Schroeder states, the Confluence indexing language can only be edited by a sysadmin. This type of credential is only granted to support engineers of Atlassian, and that's why the documentation states you must contact Atlassian support to change the indexing language.

I created an internal ticket to properly help you with this. As soon as you authorize us in the internal ticket, we should be able to change the indexing language to Portuguese as you need. :)

Thanks!

0 votes
Brant Schroeder Community Leader Aug 08, 2022

@Ueslei Rech Valentini I am assuming that you followed the instructions here:  https://support.atlassian.com/confluence-cloud/docs/configure-the-indexing-language/ I am assuming that you are not a sysadmin which means you need to submit a support issue to Atlassian here https://support.atlassian.com/contact/  to have them change it.  

@Brant Schroeder exactly. This brought me here...

Brant Schroeder Community Leader Aug 08, 2022

@Ueslei Rech Valentini do you know who your sysadmin is?

Brant Schroeder Community Leader Aug 09, 2022

@Ueslei Rech Valentini If you are a sysadmin and not able to make the change then you will need to contact Atlassian support.  https://support.atlassian.com/contact/ 

Make sure when you submit a ticket you specify that it is a technical issue or bug and then you should be able to submit an issue and not get directed to the community.

@Brant Schroeder its not available for Cloud Free...

See below :

support_atlassian.png

Brant Schroeder Community Leader Aug 09, 2022

@Ueslei Rech Valentini That makes more sense.  You listed Standard as your plan in the community.  Free plans do not have support.  Is your language set to Portugues?

Brant Schroeder Community Leader Aug 09, 2022

Let me see if someone from Atlassian can assist.  

Like Ueslei Rech Valentini likes this

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