Cannot Open Saved Draft - "trouble connecting"

carina.chen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 27, 2024

I have a previously saved draft in my personal space. When I hover my mouse over it, I can see a preview of the content that was saved. However, when I tried to open the draft, it buffers for a long time then says "We’re having trouble connecting right now. Give us a few seconds to reconnect, and you can resume your work."

I tried different browsers but the same error persists. 

Screenshot 2024-08-27 at 9.40.08 PM.png

2 answers

0 votes
Emmanuel Riviere
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 29, 2024

I have the same issue on Confluence Cloud since yesterday (28 August). Very often the drafts are displaying this message when I try to open them:
ConfluenceError.jpg

Confluence 1000.0.0-d343395f8c71

Emmanuel Riviere
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 29, 2024

It happens on my Mac on all networks. The internet connection is correct and other Cloud services have no issue (Jira, Gmail, Slack, etc...).

0 votes
Kristian Klima
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 28, 2024

Hi @carina.chen and welcome to the Community.

This occasionally appears for me too when my Mac is waking up and reconnecting but goes away immediately. 

Does it appear on any network (home, work, hotspot...)?

carina.chen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 28, 2024

Thank you! Switching to a different wifi worked for like 30 seconds, then the error came back for all the drafts I tried to open. I wonder why that's the case. 

Regardless, that 30 secs was enough for me to publish the draft I really needed, so thank you so much!

Like Kristian Klima likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events