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Can not log in after upgrade to Confluence 3.5.7

timrmoore
timrmoore September 4, 2011

Copied across OSUser and Atlassian User files from 2.7.4 before upgrading, started Confluence OK (after adding new licence) but can not log in as any user. Can view confluence pages etc, but just can't log in

Using Internal with LDAP Authentication

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Jeremy Largman
Jeremy Largman
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 7, 2011

I believe this is an instance of the OSUser upgrade problem:

http://confluence.atlassian.com/display/CONFKB/Upgrade+to+Confluence+3.5+with+OSUser+LDAP+Authentication+Fails

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Joe Clark
Joe Clark
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 5, 2011

Hey Tim,

The user management system changed dramatically in Confluence 3.5 - it may not be possible to copy over your osuser and atlassian-user files from a Confluence 2.7 install and have it work instantly.

Check out our upgrade notes on this subject: http://confluence.atlassian.com/display/DOC/Confluence+3.5+Upgrade+Notes#Confluence35UpgradeNotes-ChangestoUserManagementin

If you are still stuck, I think the quickest path for you it to create a support ticket on https://support.atlassian.com - our support engineers are upgrade experts and will be able to guide you through each step of the process.

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