We currently use JIRA, Confluence, Servicedesk and BitBucket. Our instances are all OnDemand instances.
Our company logs major incidents in the form of incident reports in Confluence. They follow the same template, capturing information like incident date, product affected, impact, stakeholders, incident timeline and so forth.
Is there any way I can report on this information? There are some add ons (Mostly not available to OnDemand instances), but the ones I've tried aren't applicable. Maybe you can suggest a decent third party reporting tool? Or give us access to the DB?
I'm looking to graph how many incidents we're having per product/team, which is information we collect on the incident reports.
Can you offer any help?
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