Which version of the Gliffy Confluence Plugin are you using?
If you're using Confluence 4 / Gliffy 4, there is a UI issue in that you can't import GXML diagrams when you create new diagrams using the Rich Text Editor. Instead, try this from the page that you want to add the diagram to:
We expect to address this UI issue in our next point release.
I hope that helps!
chris @ gliffy
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