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Autostart didn't work

We set up a new server with Windows 2019 (old server Windows 2012).
On this server we installed mySQL and Confluence 7.12.2.

All works fine, we can manual start the Instance and login, ...

But we are not able to start the Confluence Instance as a Windows servvice.
we checkt the folowing links:
https://confluence.atlassian.com/doc/start-confluence-automatically-on-windows-as-a-service-172071.html
https://confluence.atlassian.com/doc/setting-the-java_home-variable-in-windows-8895.html

Error: A service specific error occurred: errorcode 4

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DEPLOYMENT TYPE
SERVER
VERSION
7.12.2
TAGS
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