Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Automation Rule - Then: not send email to Request Participants and Reporter

Josh Huynh
Josh Huynh June 15, 2022

Hello, 

Any help would greatly appreciated. Below's an Automation rule but not receiving the email. Not sure what else is needed.

 

07CF11C5-415D-4454-A21A-BF9A76F7BCEB.jpeg

Answer
Watch
Like Be the first to like this
239 views

1 answer

0 votes
Fabian Lim
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
June 15, 2022

Hi @Josh Huynh

Have you checked the audit logs to see whether the rule was executed?

Regards

View More Comments
Josh Huynh
Josh Huynh June 15, 2022

Audit logs didn't provide much details:

1D835FD7-0E5A-494A-8781-695268EFC98F.jpeg

Like
Josh Huynh
Josh Huynh June 15, 2022

The following issues did not match the condition:

CP-55

Like
Josh Huynh
Josh Huynh June 15, 2022

here's more details on Audit log:

9AFF50DC-622C-4AA7-AE7F-A27868F5CE10.jpeg

Like
Fabian Lim
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
June 15, 2022

So conditions are not being met.Check which condition is failing.

What on cp-55?

Like
Josh Huynh
Josh Huynh June 15, 2022

9D9CC37D-CE88-4972-B81C-A2DD41D75F0A.jpeg80E3D533-D3E6-490A-AF39-475562D66E57.jpeg9D9CC37D-CE88-4972-B81C-A2DD41D75F0A.jpeg

 

 

Hi Fabian,

 

These are the condition:

Like
Fabian Lim
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
June 15, 2022

Btw, if one condition fails the whole automation stops, so that you are aware.

What is the status? What is the issue type? 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events