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Automation Rule - Then: not send email to Request Participants and Reporter

Hello, 

Any help would greatly appreciated. Below's an Automation rule but not receiving the email. Not sure what else is needed.

 

07CF11C5-415D-4454-A21A-BF9A76F7BCEB.jpeg

1 answer

0 votes
Fabian Lim Community Leader Jun 15, 2022

Hi @Josh Huynh

Have you checked the audit logs to see whether the rule was executed?

Regards

Audit logs didn't provide much details:

1D835FD7-0E5A-494A-8781-695268EFC98F.jpeg

The following issues did not match the condition:

CP-55

here's more details on Audit log:

9AFF50DC-622C-4AA7-AE7F-A27868F5CE10.jpeg

Fabian Lim Community Leader Jun 15, 2022

So conditions are not being met.Check which condition is failing.

What on cp-55?

9D9CC37D-CE88-4972-B81C-A2DD41D75F0A.jpeg80E3D533-D3E6-490A-AF39-475562D66E57.jpeg9D9CC37D-CE88-4972-B81C-A2DD41D75F0A.jpeg

 

 

Hi Fabian,

 

These are the condition:

Fabian Lim Community Leader Jun 15, 2022

Btw, if one condition fails the whole automation stops, so that you are aware.

What is the status? What is the issue type? 

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