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Automation Rule - Then: not send email to Request Participants and Reporter

Josh Huynh
Josh Huynh Jun 15, 2022

Hello, 

Any help would greatly appreciated. Below's an Automation rule but not receiving the email. Not sure what else is needed.

 

07CF11C5-415D-4454-A21A-BF9A76F7BCEB.jpeg

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Fabian Lim
Fabian Lim Community Leader Jun 15, 2022

Hi @Josh Huynh

Have you checked the audit logs to see whether the rule was executed?

Regards

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Josh Huynh
Josh Huynh Jun 15, 2022

Audit logs didn't provide much details:

1D835FD7-0E5A-494A-8781-695268EFC98F.jpeg

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Josh Huynh
Josh Huynh Jun 15, 2022

The following issues did not match the condition:

CP-55

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Josh Huynh
Josh Huynh Jun 15, 2022

here's more details on Audit log:

9AFF50DC-622C-4AA7-AE7F-A27868F5CE10.jpeg

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Fabian Lim
Fabian Lim Community Leader Jun 15, 2022

So conditions are not being met.Check which condition is failing.

What on cp-55?

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Josh Huynh
Josh Huynh Jun 15, 2022

9D9CC37D-CE88-4972-B81C-A2DD41D75F0A.jpeg80E3D533-D3E6-490A-AF39-475562D66E57.jpeg9D9CC37D-CE88-4972-B81C-A2DD41D75F0A.jpeg

 

 

Hi Fabian,

 

These are the condition:

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Fabian Lim
Fabian Lim Community Leader Jun 15, 2022

Btw, if one condition fails the whole automation stops, so that you are aware.

What is the status? What is the issue type? 

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