Authorization probrems

[551550]

Good day!

We have an authorization problems. Confluence needs very much time for users avtorization, it is about 20 seconds for an entrance. We connect user directories remotely. Confluence shows some mistakes, but we do not know what are thees and how we can fix it.

[Diego]

Hello there! Thanks for coming up to the Community.

Could you clarify some details for us:

1. Is this your production instance?
2. Are your users currently able to login and use Confluence?
3. Was there any change applied to Confluence prior to this issue?

Also, you could have a look at the Base DN, Additional User DN, Additional Group DN:

Connecting to an LDAP directory - Schema Settings

Let us know!

[551550]

1. Yes, it is.

2. Yes, they are able.

3. No, we did not do changes.

Your link is not active.

[Shannon S]

Hello!

I tested the link myself that Diego sent you, and it appears to work just fine. Can you let us know what you mean when you say the link isn't active? 

Shannon

[551550]

Hello! Thanks, Shannon! It is active now. May be it was my internet connection problem.

[Shannon S]

Thank you for letting us know. Were you able to review the page, and do you have any questions about it?

Regards,

Shannon

[551550]

Thanks, Shannon! Everything is allright!