Attachment Not found in Confluence

Mkurama
Contributor
February 19, 2025

Hello all,

 

I'm facing an issue with the attachment which some of them shows as not found like the image below:

Capture.PNG

 

BR

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2025

Hi @Mkurama ,

please could you check atlassian-confluence.log file and provide us more information? Did u read the following troubleshooting article https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html ?

Regards,

Fabio

Mkurama
Contributor
February 20, 2025

Hello @Fabio Racobaldo _Herzum_ 

 

Thank you for your response.

I found this error message in the atlassian-confluence.log.

"getAttachmentData Could not find data for attachment: Attachment: image-2024-9-24_10-50-8.png v.1 (100073488) "username" - com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: image-2024-9-24_10-50-8.png v.1 (100073488) "username". Were looking at /data/confluence-home/confluence-shared/attachments/v4/7/6/100073488/100073488.1"

 

For the troubleshooting article, my confluence version is higher than 8.1.

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2025

Hi @Mkurama , please check that user that starts Confluence application has admin to read/write folder /data/confluence-home/confluence-shared/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events