Atlassian Cloud for large enterprise

[Mike_Payne]

Community, I work for a fortune 500 company with a large (>2000) developer community. We have traditionally had individual installations of Jira/Confluence/Bitbucket installed to facilitate development. We would like to migrate to Atlassian's cloud offerings of these tools, but have a few concerns.

* Security is improving but still does not meet our current standards

* The Atlassian cloud has just recently expanded to host organizations of our size - is anyone testing these limits?

* If the cloud is not "ready" yet for the enterprise, has anyone done a double migration - from Server to Data Center and then from Data Center to cloud? If so what are the pains involved in those migrations.

Thanks!

[Ramona Scripcaru]

Hey Michael,

My name is Ramona, I am a migration specialist at Atlassian and I am here to help you clarify all these concerns and all questions that you have regarding a server to cloud migration.

We do follow extensive practices to track and protect your information and continuously improving our security policies, in order to provide you with a complete answer, could you please confirm for me your current standards or the main hesitation that you have as far as security concerns? I would love to hear them and to discuss these with our Product Management teams.

I can confirm that we have recently increased the Cloud user limit to 5k and we do have customers that have this number of users and are using our Cloud offer. Before supporting this limit, we have also performed several tests in order to make sure that everything is working as expected.

In a personal opinion, I do think that Cloud it is ready for enterprise and with all the new features that are implemented (e.g. Jira next-generation projects) it is a good option for Enterprise customers, of course, it also depends on each company requirements, for example, if you are using a lot of plugins for the Server products, some of them might not be available in Cloud, due to restricted functions, and these will need to be reviewed and considered before and when establishing a migration plan. Before establishing a migration plan, we need to review our marketplace in order to review these add-ons.

Let me provide you with some insights regarding what you should expect from a migration process. The current process, that is continually improving, will involve exporting and importing the data, you can migrate server to Data Center and after that using custom scripts to migrate to Cloud at a later point in time, but the main advantage that I can see when migrating directly from the server to cloud is that our development team have already developt the Cloud Migration Assistant for Confluence one plugin that you can install in Confluence server and will automatically export/import all Confluence for you, further you can export a full Jira site backup and import it with Restore Jira System process.  

If you would like to know more about server to cloud migrations, I can recommend first having a look at out Cloud migration center, this will cover everything you need to know when deciding and planning your Jira or Confluence Server to Cloud migration, further you can check this Analyze questionnaire that will give you a personal initial migration plan. I will be honest and tell you that migration is one complex process and the processes might fail with different errors, but I can assure you that we do have a great migration team in Atlassian and we are here to help you during the full migration process and make sure that this will be a success. 

I'm thinking that the best option will be us to schedule a conference call with you and we can clarify further all the other aspects that concern you. Let me know if you would like me to schedule this call!

Thank you,

Ramona

Atlassian Cloud Support team

[Mike_Payne]

Hi Ramona - I have a meeting with Sarah S. from Atlassian Customer Success on Tuesday of the coming week. Your email makes me think that I should send them the concerns raised as part of the CAIQ review. I don't want to attach our questions / concerns publicly here. Also obviously improvements are being made as since this review earlier in 2018 - recent changes have been made which will address some of the concerns like 2FA. I'll send this to Sarah or is there a way we can connect via private message to help get another perspective on the requests? Or if perhaps I could connect my CISO with someone on your team?

[Mike_Payne]

I don't know if you can get to the customer success system, but if so AMCS-29 is the case number there with a detailed review of the CAIQ.

[Ramona Scripcaru]

Hey Michael,

If you already have a meeting with Sarah that is great, I am sure that she will note and address all the concerns and suggest you the best action plan. I will also discuss with Sarah and if there is anything with which we could help you with additional, we can either jump into the same call or schedule a follow-up call.

Cheers,

Ramona