Reviewing the confluence home-dir logs this is where the issue started;
INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
2020-01-08 01:51:18,930 ERROR [http-nio-8090-exec-10] [ContainerBase.[Standalone].[localhost].[/]] log Unhandled exception occurred whilst decorating page
-- referer: http://10.10.20.100:8090/login.action?os_destination=%2Findex.action&permissionViolation=true | url: /plugins/servlet/saml/getajaxconfig | traceId: 49835ac57c28d0a1 | userName: anonymous
When I review the server's url this is what I see;
Based on the error, it appears there might be a SAML plugin that got corrupted or misconfigured during the upgrade.
It'll help the community to have a bit more information in order to troubleshoot the issue. If you can, please let us know:
Sorry, I now realize the safe mode documentation I linked only covers the admin menu setting as you mentioned.
In order to get past this, you'll likely need to start Confluence in safe mode by following the "With add-ons disabled" steps on Start and Stop Confluence.
Once Confluence is started in safe mode, it should bypass the SAML configuration, which will let you log in as the internal Confluence admin and adjust the settings for the app.
If you're unsure of the credentials for the internal admin, you can reset them by following Restore passwords to recover admin user rights.
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