Admin can't add user to space

[sabrina_wannags]

Dear Confluence Community Members,

in my confluence space i got admin persmissions but i can't add new users.

System respond:

"User could not be found. Please confirm their existence with a Confluence Administrator."

The user i try to adding is from a external company, or different part of company (region). Do I need to add the user at another system first?

(Also i have temporary admin sessions, which requires an extra login, does this have any effects?)

[Ollie Guan]

Hi @sabrina_wannags ,

You need to confirm with the site administrator whether the user has been granted access to the site.

https://support.atlassian.com/user-management/docs/approve-or-deny-product-access-requests/