Adding Picture to templates

Kallan Roi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2024

Hi All,

I'm curious if anyone else is encountering a similar issue with uploading images to Confluence templates.

When I add an image to the template in Confluence by using the "create new" button, it loads properly. However, if I utilize the "create confluence page" automation within Jira, the image fails to load and instead, I receive an error message stating: "Something went wrong. We couldn't generate a preview for this file. The selected item was not found on the list."

Thanks,
Kal

1 answer

0 votes
Patricia Modispacher _appanvil_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 15, 2024

Hi @Kallan Roi, did you check the permissions already? When using automation like "create confluence page" from Jira, there might be a permission issue where the automation lacks the rights to access the image within the template. 

Kallan Roi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2024

Hi Patricia, I tried setting the actor in the jira automation as myself instead of the Automation for Jira account we usually use. Would that eliminate permissions as the issue or is there something else I could check?

Thanks! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events