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Birgit Leonhardt
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September 18, 2023

Hi there,

I am a first-time user and am trying to register in the cloud version with my gmail account. However, when hovering over the email address it gives me a red circle with a back slash through it so I cannot enter anything.

I suppose this is to do with the settings in the email account.

What do I need to change? Can you help please?

Thanks a lot.

Birgit

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Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2023

@Birgit Leonhardt welcome to Atlassian community!

Are you trying to create a new cloud instance or joining an already existing one? can you share a screenshot of the behaviour you are experiencing?

Birgit Leonhardt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 20, 2023

Hi, thanks for your help. I have in the end signed up via atlassian as otherwise it was to cumbersome. I am sure it was to do with my settings on gmail. I am up and running now.

 

Thanks again.

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