Access is restricted on my free plan, no option to un-restrict to any logged on user

[r_a_meier]

Dear community,

I have a free tier site on confluence, and have added 6 users I would like to collaborate with, unfortunately, none of them are able to see the space that was created (I even sent a direct invite to them)

Any option for opening up says that I am on the free version and to manage permissions I need to be on a paid subsciprion.

My understanding is that the spaces should by default be open to all logged on users? and I should not be able to restrict permissions. I seem to be in the opposite position.

Users who have followed my invite get the message "You've stumbled on a restricted space."

Any help appreciated.

Robert

[r_a_meier]

Ok, I upgraded to standard on the free 14 day trial, hoping can go back to free at the end.. what I can see now (after permissions are visible) is the users are not in the default space access group.. only org-admins?

Surely this is incorrect or does everyone have to be org admins. ? Either way, I have added users:

At the end of the trial if there is a problem with access again, I guess I will make everyone org-admins.

Thanks,

Robert

[Bert van Dijk _TMC_nl_]

Hi @r_a_meier ,

Atlassian doesn't allow you to set permissions with the free plan:

https://www.atlassian.com/software/confluence/pricing

I would suspect the people don't have the right (free) license. Please review:

https://XXX.atlassian.net/admin/users

[r_a_meier]

Hi @Bert van Dijk _TMC_nl_ 

Thanks for the reply, this is a example of a user that is not able to access, could you indicate what permissions they need?

[Bert van Dijk _TMC_nl_]

Hi @r_a_meier ,

I don't recognise the screenshot. If I

1. click on the link https://XXX.atlassian.net/admin/users (change the XXX for your site)
2. I see a list of users. Pick one of them
3. Manage the access

[r_a_meier]

Definitely a different view, :) Maybe a different version, it does have the same info?

[Bert van Dijk _TMC_nl_]

What does it show for the other users? Do they have "user" access?

[r_a_meier]

Yes, the other users have a similar view, and are listed as users