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A member of our CS team has lost access to Confluence and keeps getting the below verification reque

Thomas Dawson
Thomas Dawson
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May 1, 2024

Hi all,

A member of our CS team has lost access to Confluence and keeps getting the below verification request. 

 

image001 (55).png


Happy to provide any further information on request

Cheers,
Tom

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Andy Gladstone
Andy Gladstone
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May 1, 2024

@Thomas Dawson are they receiving the link to that email address? If so, what is happening when they click on it? 

They should make sure they are signed out of any other Confluence Sites they may be signed in to so it does not default them to a different site when clicking the link.

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Thomas Dawson
Thomas Dawson
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May 1, 2024

Thanks very much Andy.

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Andy Gladstone
Andy Gladstone
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 6, 2024

@Thomas Dawson did my answer help you? If so, please mark it as accepted so that others with similar issues will more easily find it.

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