Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Verification Code



We're having a problem with a user's first login.

When trying to enter the verification code, it returns the message as print below

Can you please help with this case?




1 comment

Hi @rodrigo_marques welcome to the Atlassian community.

May I request you to clear the browser cache, cookies and retry. Alternatively, try from an incognito browser as well. If the issue still persists, then only option is to reach out to in-house Jira admin or Atlassian support team.

Hi G subramanyam


tks for your suggestions.

I had already done the procedures, but still had the same problem.

Today it was possible to solve.


Log in or Sign up to comment

Atlassian Community Events