License expired after upgrade and we can't put in License Key

Information Systems
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January 7, 2020

We upgraded Confluence to the latest version and the demo key expired.  We have a Confluence License key but I can't get to the screen to enter the key.  Our confluence site is at https://confluence.sudbury.ma.us

If you have a new license, please enter it on this page and restart. I click on the page link and I get the following message.

Your confluence instance is already completely setup.

Return to Confluence.  I click on the Confluence link and it brings me back to the homepage.  How do I update the license?

3 answers

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Minh Tran
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 9, 2020

It is good to hear that @Information Systems 

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Information Systems
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January 8, 2020

Turns out I needed to update a setting on the mysql server first to get the license dialog to show up and take the new license. Confluence is working now.

0 votes
Minh Tran
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 8, 2020

@Information Systems can you try again to update your license here at https://confluence.sudbury.ma.us/admin/license.action (use your admin account to authenticate)

and let me know what happens with it?

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