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Can't access files from link I received because do not receive the 8-digit verification code

barbara
barbara
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April 17, 2024

Can't access files from link I received because do not receive the 8-digit verification code

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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April 20, 2024

Hi  @barbara ,

probably that instance has a dual factor authetication enabled. Try to setup your user for that (app on your smartphone or text message) https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Hope this helps,

Fabio

 

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