"No, all this means is that we will not sunset this email until everyone receives the new email settings page - which will be rolled out next week. This way you can customize what you want to receive in both immediate and Digest emails. The 24 hours email is still being sunset."
All of the comments in this thread explain that Daily Digest is not the same as Confluence changes in the last 24 hours. And you are still committed to removing a valuable feature that clearly a lot of users use. Why?
Proposing workarounds is not fun if I already have a feature that works and takes 1 tickmark to enable.
Again, please reconsider removing Confluence changes in the last 24 hours email.
@Nancy Shao : You mention: " ... currently if you have digest turned on you will no longer get immediate/real time creation and page update emails and they are included in digest. I.."
This is not true. If I turn on daily digest I do still get immediate updates to pages in addition to the daily digest, I absolutely do not want those immediate updates. So this is one of the reason I did not use the daily digest and was using the daily update mail instead.
@Nancy Shao Hi Nancy, I was notified of this change via the deprecation notice in the and I still think you haven't responded to this major gap identified by @Anne-Sophie G on September 18th.
With your new option, in order to get an idea of what is trending in the company, I'll need to watch each and every space and then I'll get flooded by many notifications that I don't need over the course of the day.
So instead of one digest email per day to see what's trending around the company + a few emails about some key pages I really want to watch in detail --> I'll get dozens and dozens of emails...
Removing the daily org update makes it impossible for me to keep track of everything going on at the org at a lower level of granularity then the pages I'm specifically watching, which I want to know about at a high level of granularity (emails for every update / action).
To explain my use-case a little more: I am watching one space currently, the space for my immediate team. For that space, I want to get real-time push notifications in Slack and emails for any new page published, any comment or any edit made. For all other spaces in my org, I want to see a daily digest of changes, broken down by team so that I can see which teams are most active and what they're working on. Ideally, the daily digest I receive would also contain updates from my team as well just in case I miss them when they happen
Is this going to be possible with the new email settings page? How much manual effort is it going to require on my part? Are there going to be any other side-effects if I do have to go through and follow 20+ spaces manually? If I have to watch spaces to receive notifications, how do you propose that I get notified of new spaces being created?
I still don't get why it's being deprecated without equivalent functionality.
You have an easy to configure and use option and you want to replace it with a new and cumbersome interface and still not be able to get the same functionality.
As an aside, looking at your notice mechanism of indicating it on the actual email, I bet a lot of folks didn't even notice it and skimmed right past it.
In regards to the manual configuration for each space, forget about 20 spaces; how about 120 spaces? What is the deal with this.
I'm sure at this point it's going to happen regardless of how much complaining and cajoling happens. I bet a lot of managers have a lot invested in it and they would lose face should it not come to pass.
Atlassian Team members are employees working across the company in a wide variety of roles.
September 28, 2023 edited
@Marc Caessens we're rolling out a new settings page over this next week: you should be able to turn off all real time notifications (edits-page updates, reactions, comments) triggered by 'watching' so that they only get delivered in your Digest.
it's nice that you invest R&D time into turning off real time notifications globally, but this will not solve any of the problems mentioned so far, with regards to removing 24h daily changes mail.
The big issue is that users want to see what's going in the company, even they are not watching every space. Especially in smaller companies, where each employee knows all his/her colleagues, it's essential to be aware what's going on in other departments.
Watching first every space manually and then turning notifications globally off is a massive break in current workflows.
On the other side doing this space by space is a ridiculous amount of work. We have 150+ spaces for ~50 employees and everyone would need first to watch 140 spaces more +and disable afterwards notifications for these 140 spaces in the same step. I assume 1000+ mouse clicks are needed for doing so employee by employee
And this just due to removing a working feature, the 24 hours changes email.
Did Atlassian do ANY research before they decided to make this change? Who was asking for this? I can see this change making sense at large orgs with isolated/compartmentalized departments. But at smaller orgs where everyone needs to know about everything, this is a step backwards.
It would have made more sense to simply add an option to the existing 24 hour email to "Only include updates for pages/content I watch"
The new email styling is certainly in-line with more modern design trends, but it to me is less readable. The "24" hour email is more concise and easier to digest when there's a lot of changes across various spaces.
It seems like smaller companies keep getting screwed over. We were essentially forced to switch from Server to Cloud because of the insane price jump for Datacenter. But in cloud we keep losing valuable functionality we previously had on server (both Confluence and Jira).
The one you are discontinuing is the only one that shows MY changes. The other report only shows my co-workers. How do I get my own changes to show up? I like to see my own summary as a double-check point.
@Nancy Shao This is such a shame. You are promising a replacement in the future.... but leaving us hanging now with what looks like a poorly considered short-term 'solution' that has numerous steps every user needs to go through to 'tweak' the Daily Update to get a list of all changes in all spaces the user has access to for the last 24 hours. Even as a short-term solution, it is not feasible as 'replacement' for a functionality that was formerly just one box to tick with concise output that was fit-for-purpose.
Hi @Nancy Shao , can you tell us why you decided to discontinue the "Confluence changes in the last 24 hours" email, even though the "Daily Digest email" provides less information to users? I think an explanation would help lower user frustration.
Is it something to do with reducing traffic or reducing the amount of site-wide searches, or is it a "we don't need it, so you don't have to need it, too" kind of decision?
What is the reason? I'm really curious about that.
@Jens Müntingamy guess is that the "Changes in 24h" report was too resource intensive and error prone to generate. The report would sometimes show up at different times of the day, and sometimes multiple times. This leads me to suspect that it would fail and require automatic or even manual intervention. The unreliable generation time makes me think that it was affected by database contention and potentially even put a significant additional load on the database, especially since it had to scan the entire customer instance instead of just the watched spaces. And since each user potentially has different permissions the whole database scan had to be run for every user which added additional overhead.
I don't work for Atlassian, and was not involved in this decision. This is just my guess.
Hi @Felix Lepa , thank you very much for your answer. Yes, I also think that it goes in that direction. I would just like Atlassian to "sell" this as a necessary evil for general performance improvement and not just bury the really useful feature without explanation.
@Nancy Shao Interesting is that now the settings page has changed and I did configure the daily digest but I'm not receiving any. Note that I want to get a daily digest on all visible content for me in our whole instance but that I'm not actively watching any of that content. This because I also want updates from new spaces that were created and I assume I do not have start actively watching them as that would be quite annoying to figure out every time.
R.I.P. - 24 hours changes emails. They finally switched it off and all complaints here got ignored.
@Edward Hartwell Goose thanks for the link, I voted for it, but I am quite sure that also this feature request will stay, as usual, for a very long time open and untouched.
Hi Atlassian, I also just want to confirm that the 24 hours changes email is no longer sent and that you seem to have successfully completed your Daily Digest project. Okay, there were probably a lot of people who didn't want it that way and who now have real disadvantages because of it.... but hey, they're just customers. Who cares?
Why don't you just add a new Daily digest (for those who want it) and keep the "Confluence changes in the last 24 hours"?
This change is not improving the design, it changes the logic significantly.
Previously, users received updates of all spaces they have access to, and now only updates of the watched ones.
As I understand, currently, it's not possible to achieve what was sent in the "Confluence changes in the last 24 hours"?
Even if we watch all spaces - it won't work because then we'll receive a lot of direct emails every hour.
If we turn off email updates in real-time and keep only the daily digest - then we won't be able to react fast to the changes that need quick attention.
@Edward Hartwell Goose thank you for the link. Unfortunately, in our experience, even highly-voted Jira tickets on Atlassian's boards do not typically receive attention.
This is a disappointing change that increases barriers to communication. I hope that this feature is restored.
Hello - we have noticed that these new notification emails are not the same. I find myself only receiving a handful of changes where there may have been dozens made that day. I have all my settings set to receive all updates and I follow all pages and I'm still not seeing everything I need to. Have others experienced this issue?
@Melissa Meschke Yes, this thread is filled with people pointing that out. However, the message seems to be falling on deaf ears as I haven't seen it being addressed directly, not once.
@Melissa Meschke yes, I have noticed the same thing! I watch quite a few spaces/pages and have noticed that I receive Real time notifications for page updates, but then those page changes are not reflected on the next Daily Digest. This is reason I have not yet turned off Real time updates and relied solely on the Daily Digest -- I'm afraid I will miss a notification. :(
I have my settings set to "Notify on my actions", which was mainly so I could see what type of notification went out to watchers. I have noticed that the Daily Digest does not always include all of my page updates from that day. I will have to keep a closer eye on this going forward but I suspect that the missing updates may be for pages where I elected to publish without notifying watchers.
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