Hi @Arundhati Nag ,
Welcome to the community!
There is a cookie named 'confluence.mobile.desktop.switch', which stores the setting for the mobile view or desktop view. If the cookie isn't cleared or changed properly, then the website won't change the view.
It was also found that the Chrome Browser doesn't clear properly the cookies, even clicking on the browser option to clear cookies. This is probably a bug with the mobile version of the browser.
1) Reset the Chrome mobile browser app to default, so it's going to wipe the cookies and restore the normal view.
Or
2) Use the incognito mode.
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