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changing hosted instance name

hi all, how do i change a hosted instance name ie: https://aaaaaaa.atlassian.net/  to https://bbbbbbbbb.atlassian.net/

1 answer

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Mirek Community Leader Apr 28, 2020

Hi @michael_bryce_concision_co_nz 

Thank you for posting a question on Atlassian Community. We are happy to help you. See if my answer below is able to make things more clear :)

Overview:

In general it should be possible to change the name (URL) but it is not something that you can easily do on UI (yet!). Basically it requires contacting support team directly and they would check if this is possible.

Related documentation:

Please take a look on this KB that is fully explaining the topic 

https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

Make sure you also look at the specific Jira tickets included in the KB above and watch/vote on them.

I hope it would be more clear after reading it. However if not please hit a reply button to my answer (so that we would continue the thread) and we can continue to troubleshoot.

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