Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Migrating to Cloud: Users issue

I have a 10-user Standard Server license, and I'm planning to migrate to Cloud. I want to start with a test migration to the free tier (10 users max).

While my enabled users are now 10, there are another 24 disabled users, for a total of 34 users.

Can I still fit into the Free Cloud Tier, given that only 10 users are enabled and (will) have access to the content?



1 answer

0 votes

Hello George,

Thank you for reaching out to the Atlassian Community!

On Cloud, users are counted as licensed when being part of default groups. 

With this said, when migrating from Server or from another Cloud site, it’s possible to migrate, for example, 100 users, but only 10 of them can be part of the group that will count towards a license (usually is confluence-users).

Frequently are the cases where the migration fails when migrating the users due to that, so before creating a backup, it's necessary to remove the users from all groups or deactivate them.  

In your use case, since there are 10 active users, it shouldn’t be a problem to migrate since it’s the limit of users for Confluence free. 

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Presenter Mode for Confluence is here 🖥 👩‍💻

👋  Hello Community!  My name is Stephanie Zhang, and I’m a product manager on the Confluence cloud team. Today, I’m excited to announce the rollout of  Presenter Mode : a ...

79,900 views 126 302
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you