I have both JIRA and Confluence Cloud accounts and I thought they were integrated. Whenever I try to create a JIRA ticket from within Confluence Cloud I receive the following error message:
Received the following HTTP error code from the server:500
And then in the drop down all I see is "System JIRA".
Did I miss something in the configuration of both products?
Browser console shows the following error:
Failed to load resource: the server responded with a status of 504 ()console.js:35
Jira Issues Macro: unable to retrieve fields from AppLink: <redacted> /wiki/rest/jira-inte…fbf20656/projects:1
I've tried to manually cross-connect the two Cloud products, but I'm unable to do so because it's a duplicate AppLink to the one created by default.
Welcome to Atlassian Community!
I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, please feel free to share the resolution here with us to help other community members that may face the same issue.
Welcome to Community!
I saw that you created a ticket with our support and the issue was already resolved.
The issue is related to a bug:
In case anyone sees this thread, the best option is to contact support on support.atlassian.com because it's necessary to reset the application links.
Hi Atlassian Community, Remote work has shifted how teams collaborate, and we’ve heard from many of you that Microsoft Teams has become mission critical to many of your workflows, from how you chat...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events