Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachments on mobile devices


Hello, we are using Confluence Cloud. Everything is Fine but attachments that opens on Desktop pc Perfect, doesnt opens on mobile devices (iOS). What im doing Wrong? 
thx Niels 


Doesnt matter if pdf oder xlsx



2 answers

Hello, I have the same problem.

The Jira's version is 95.0.0, whereas IOS' version is 13.3.

I'm using Jire Cloud App and not Jira Confluence.

With Android there aren't problems.

Thank you.

Best regards Giorgio

0 votes
Diego Atlassian Team Dec 12, 2019

Hello there, @Niels Klein . Thanks for sparking collaboration here in the community!

Looking at the issue description and screenshots, I believe that we are using the iOS app. Is that correct? Also, you stated that the attachments are available in the Desktop version of Confluence, correct?

With the current situation, I came up with a comprehensive list of questions to try and decipher what is happening. Here we go:

  1. Which version of iOS are you running?
  2. Are you running the latest Confluence App version?
  3. Is this affecting any other iOS device as well?
  4. When did you first notice this behavior?
  5. Is this happening with Images as well?
  6. Is this issue affecting Android users?
  7. What happens if you access Confluence via iOS browser (Safari), is the issue still present?


Also,could you clarify if the process of uninstalling and installing  the app has been tried. Just to rule this out!

Let us hear from you, Niels!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

42,041 views 29 132
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you