Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Attachments on mobile devices

Edited
Niels Klein
Niels Klein Dec 11, 2019

Hello, we are using Confluence Cloud. Everything is Fine but attachments that opens on Desktop pc Perfect, doesnt opens on mobile devices (iOS). What im doing Wrong? 
thx Niels 

 

Doesnt matter if pdf oder xlsx

 

ADD8E87B-39E5-483C-AEC1-4B753BA05436.jpeg6A4891D0-3FD3-4220-97A6-05D68BD7B123.png

Answer
Watch
Like Be the first to like this
414 views

2 answers

0 votes
giorgio.rossi
giorgio.rossi Jan 07, 2020

Hello, I have the same problem.

The Jira's version is 95.0.0, whereas IOS' version is 13.3.

I'm using Jire Cloud App and not Jira Confluence.

With Android there aren't problems.

Thank you.

Best regards Giorgio

Reply
0 votes
Diego
Diego
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 12, 2019

Hello there, @Niels Klein . Thanks for sparking collaboration here in the community!

Looking at the issue description and screenshots, I believe that we are using the iOS app. Is that correct? Also, you stated that the attachments are available in the Desktop version of Confluence, correct?

With the current situation, I came up with a comprehensive list of questions to try and decipher what is happening. Here we go:

  1. Which version of iOS are you running?
  2. Are you running the latest Confluence App version?
  3. Is this affecting any other iOS device as well?
  4. When did you first notice this behavior?
  5. Is this happening with Images as well?
  6. Is this issue affecting Android users?
  7. What happens if you access Confluence via iOS browser (Safari), is the issue still present?

 

Also,could you clarify if the process of uninstalling and installing  the app has been tried. Just to rule this out!

Let us hear from you, Niels!

Reply

Suggest an answer

Log in or Sign up to answer
Confluence Cloud
Confluence Cloud
TAGS
AUG Leaders

Atlassian Community Events

See all events