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github links giving error

prashant
prashant
Contributor
May 11, 2022

seeing this 'connect to preview' error messages for every service...

my jira is already connected to github.

 

Screen Shot 2022-05-11 at 10.54.00 PM.png

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Ryan Rosenfeld
Ryan Rosenfeld
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2022

Hey Prashant,

 

Ryan here from the engineering team. Link previews make use of smart links, an Atlassian service that has its own form of authentication separate from the Github Compass app.

 

Can you try clicking the "Connect to preview" option and connecting to Github via that flow as well? This should set up smart links to be authenticated correctly.

 

Hope this helps!
Ryan

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Ryan Rosenfeld
Ryan Rosenfeld
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2022

For extra clarification, this only happens for private GitHub repos. Public repos will work out of the box, but for private GitHub repo links to work then the smart links service needs to be authenticated with the GitHub organization that the repo belongs to.

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