Introducing Compass's ChatOps app for Slack for alert and on-call management

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TL;DR We have launched Slack ChatOps in Compass

Hi Everyone,

Following our previous update on launching more Operations features in Compass, we are super pleased to announce that Slack ChatOps for Compass is now available to wider audience.

Compass customers can now use the existing Compass Slack application to receive notifications for their alerts and also take actions on them directly from Slack. This eliminates the need for the on-call responder to keep logging in to the Compass UI to acknowledge and close alerts. Further, the more advanced users can also use the /compass command in Slack to take actions from the command line seamlessly.

Customers can add multiple Slack integrations to simplify alert notifications. For instance, if they wish to set up an integration to notify a Slack channel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels or private channels or even direct messages in Slack.

Who can configure it?

• Compass product admins can configure Slack integrations for the site to receive alerts that don't have a responder team assigned.

• Team admins can set up Slack integrations for their teams, with notifications being sent only for alerts where their team is listed as a responder.

Demo video for configuring and using Slack ChatOps for Compass 

Configuration Steps

1. Add Slack to your Compass site and connect a Slack workspace

2. Navigate to Operations and from Overview, select the team for which you want to set up the Slack integration

3. Click on Integrations and select Slack from the list of integrations

4. Fill in the necessary information (such as name, responder team, workspace and channel) to create integrations

5. Add more filters based on your use case

6. Turn on the integrations

Your Slack is ready and now you can view important alerts and take action without any context switching.

For more information, click here

Please leave any feedback below in the comments. We are continuing to improve the experience. Thank you!