Unable to find people in Kudos search

[Jamie Edmondson]

Sometimes I can't find the name of someone I want to give Kudos. Specifically, I know their name, the correct spelling, etc. But when I look for them in the Kudos area, I can't find them at all. Do they have to be a part of the Kudos group or something?

[carolyn french]

Hi @Jamie Edmondson ,

Yes, they do need to be a part of Kudos to show up there.

[Jamie Edmondson]

Thank you!

[Susan Waldrip]

Hi @carolyn french , I've found someone in the Leaderboard but when I type their full profile name, it doesn't come up in the search results to select. I've also typed first name only and scrolled, same with last name and their company name but no joy. I'd appreciate any suggestions you may have, thanks.

[carolyn french]

@Susan Waldrip what's the user? I can try to check myself. You can also go to their main user profile and give kudos from there too if all else fails (See Andy's screenshot below).

[Susan Waldrip]

Thanks @carolyn french , it's Kate Pawlak, she's listed as Kate Pawlak _Appsvio_.

[carolyn french]

@Susan Waldrip I tried searching and couldn't find her through the kudos search either.... not sure what the problem is because other names are working alright.

You can give her kudos from her profile: https://community.atlassian.com/t5/user/viewprofilepage/user-id/3795284?show=kudos#details

[Susan Waldrip]

Thank you @carolyn french, glad I'm not losing my mind! :-)  That's the info I needed, I really appreciate your help and quick reply!

[carolyn french]

Happy to help as much as I can! @Susan Waldrip +++ for kudo-giving!

[Trudy Claspill]

Hello @Jamie Edmondson 

Yes, a community member has to sign up in the Kudos program in order for you to give them kudos.

[Andy Gladstone]

@Jamie Edmondson you can tell whether a member is enrolled by looking at their profile page. If you see the kudos tab, they are a participant.

[Jamie Edmondson]

Oh ok. Thank you!

[Marc - Devoteam]

Hi all,

Where is the kudos option gon in the main bar of tha Atlassian community?

It's not visible for me, I have tried different browsers on different devices and it's not visible (cleared all cache on all devices, in all browsers as well)

[carolyn french]

@Marc - Devoteam - According to this page, Kudos should be to the right on the menu bar: https://community.atlassian.com/t5/custom/page/page-id/how-to-earn-badges?community-source=value-props

[Marc - Devoteam]

Hi @carolyn french 

As in the example on that page yes, but this is the view I have in all browsers on 3 devices.

[Janice]

@Marc - Devoteam Would you mind verifying if this behavior occurs in private tabs/windows as well?

[Marc - Devoteam]

The same behaviour is presented in Incognito modus.

I will try to use a different laptop, tonight.

But on my mobile, I'm also not able to give or see the kudos. (phone is not on wifi)