Anyone having issues with the Warm Welcome posts?

[Dan Breyen]

Yesterday my replies to the "I'M NEW HERE" didn't award the Warm Welcome points.  I checked today, and I'm the only one who replied to the question.

I'm curious if it's just me or something else.

Thanks,

Dan

[Janice · Accepted solution]

Hi @Dan Breyen let's ask our Kudos expert @PJ Zaiac  about this one.

[PJ Zaiac]

Thanks for tagging me in here @Janice! @Dan Breyen it looks like the badge is working properly now and I can see that it has assigned to your profile, but just in case I'll send some bonus points your way as a thank you for bringing the concern with the badge to our attention 🙂

[Dan Breyen]

Hi @PJ Zaiac as of this moment, it happened again twice this morning.  The points for answering the question didn't post either.

[PJ Zaiac]

@Dan Breyen Thanks for the heads up! I'll do a deep dive on that badge by the end of the week and see if I can figure out what's causing the issue.

[Dan Breyen]

Hi @PJ Zaiac just wanted to see if you found anything.  It happened again today.

[Dan Breyen]

Hi @PJ Zaiac just wanted to let you know it happened again today.

[PJ Zaiac]

Hey @Dan Breyen, thanks for letting me know! I am not able to replicate this issue with the badge on my end, but am checking in with teammates who may be able to dig deeper than myself. 

Two quick things to note, firstly that the Warm Welcome badge is only redeemable once per day - so if you've answered a bunch of new member's questions that's awesome and we love to see it, but the badge/points will only populate once per day. Secondly, badges can sometimes take up to 15 minutes to properly sync action information from the community and award/display on your Kudos feed and tab on your profile. 

I will see what comes of my chats internally on this one and let you know if we're able to iron out what's causing these gaps in this badge's functioning!

[Dan Breyen]

Thanks @PJ Zaiac I understand you only get it once per day.  My Post today to the 'I'm new here' question was made 3 hours ago, and I'm still the only one who has answered that question.

[Dan Breyen]

@PJ Zaiac are you aware of any issues going on with awarding points?  I replied to two "I'm new here" posts 3 hours ago and neither one posted Warm Welcome points.  I know I would only get credit for one.  

Similar things can happen for Throwback Thursday posts where it seems like I have to post multiple times to get the points to be awarded. 
Thanks for checking.

[Dan Breyen]

It did finally post on the third try. Also, I was responding to questions without any replies,

Thanks,

[Dan Breyen]

Hi @PJ Zaiac I'm wondering if you're able to help out again. it seems like this still an issue.  Unless I'm completely missing something, I was the first and only person to reply to an "I'm New Here" poster about 4 hours ago.  I didn't reply to any other 'newbie' posts, yet I didn't get the Warm Welcome points. 

Would you be able to take another look at this?  Thanks,

[Dan Breyen]

@PJ Zaiac this might be happening again.  I could be wrong. I answered a question 3 hrs ago that should have awarded Warm Welcome points, but I'm not seeing it, nor points for the answer.

Just trying to let someone know.

[PJ Zaiac]

Gotcha - we just rolled out another new fix, so let me check into what might be continuing to cause problems! Will let you know what I find ☺️