ssl_dispatch_run_fatal: connection timed out

[Wilbert Quijano]

Hi,

I followed the instructions from here 

https://support.atlassian.com/bitbucket-cloud/docs/set-up-personal-ssh-keys-on-windows/

But on the last part, I;m getting 

ssl_dispatch_run_fatal: connection timed out

[Ben]

Hi Wilbert,

Are you able to increase the timeout interval? That error message usually implies that the connection was closed due to timing out.

If you modify your ~/.ssh/config file and add these lines to the listing for Bitbucket, this should help:

ServerAliveInterval 300
ServerAliveCountMax 2

Please let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)

[Wilbert Quijano]

i did that and same thing

[Ben]

Hi @Wilbert Quijano 

We'll need to see SSH logs, but this wouldn't be appropriate to share over a public forum such as community.

You are a member of a large, Premium paid workspace (starts with o) so you are entitled to private, dedicated support from our support team. Please raise a support ticket with us directly by entering this workspace URL when prompted for further assistance:

• https://support.atlassian.com/contact/

If you have any issues raising a ticket, please let me know and include your timezone so I can ensure it's routed to the correct support team location.

Cheers!

- Ben (Bitbucket Cloud Support)