"Something went wrong" error in Separated Commit

[Andrei Liashenko]

When I want to see a separated commit - I get an error 

Something went wrong

Wait a few moments, then try again. If this keeps happening, check the current operational status of Bitbucket Cloud at bitbucket.status.atlassian.com

If the problem persists, contact Support and include the code displayed above, if one is provided.

In console I see next errors

https://monosnap.com/file/stRiNFBr73mOnZz3kzMPBP9gLMLhkD

the problem has been going on for about a year

Please advice,

thx

[Patrik S]

Hello @Andrei Liashenko ,

and welcome to the Community!

From the screenshot, I see that the underlying API call that happens to load the commit in the UI is returning the HTTPS status code 429, which means your user is getting rate-limited.

Bitbucket implemented varying rate limits in the API calls to protect the platform and grant stability for all users. That being said, it might be the case that there's some external integration/script that is using your account's credentials for authenticating and is exceeding the rate limit, which as a side effect will also affect your ability to open some pages in the UI, as the UI also uses API calls to load content.

There are several options to mitigate this issue, and those are discussed in depth in the following article : 

• Bitbucket Cloud Rate Limit Troubleshooting 

I would recommend going through that article and following the solution that best suits your use case.

However, if after going though that documentation you have any questions or concerns, please let us know!

Thank you, @Andrei Liashenko !

Patrik S